This office wasted my time and money and did not give me any service or prescription because they are not professional at their job. Dishonest. I followed their instructions after the appointment, but nothing is true. And I don’t even know who is lying. It’s like a mystery. Because I hear two different answers from their team.
My first visits was on Nov.3rd, as a new patient to see Dr.I. I brought my previous dermatology medical records, to ask if I can continue my Isotretinoin process. The medical assistant Jillian and doctor told me I can pickup my prescription at Walgreens as soon as they receive my urine test from Quest Lab. So I went and did my test on Nov 4th, the office uploaded my results on 6th. But I was never able to pickup my Isotretinoin from Walgreens. I tried to contact the office nurse line, no one answered and I tried to request a callback, they did not respond. Until 11.30th which is 20+days after my first visit, it is one day before my second refill appointment, they told me they contacted Ipledge, that I still need to wait 30 days after 4th Nov to use Isotretinoin. And I can get my medication after the second pregnancy test. They can prescribe me the medication as soon as lab gives them the second test result. I understand the 30 day window. It happened before. But they messed up the window period, the 30 day window did not even start one month after my first visits. Ipledge told me the provider never register me at all. I need to be register first. Now I waited one month, two test, one blood one urine, spend countless time on calling, going to the office try to ask the clinic team. I was told different things from different people from this office. Every time, I call, I go to the office, they tell me different answers on if I need to wait another month for the process to even begin. This is the most unprofessional dermatology office I ever met. I’ve using accutane many times, because I need to relocate serval times, so I met at least three dermatologists at different places. They always take care my ipledge account. All I need to do is just wait 30 days, take lab test, and pickup the prescription. The medical team here is unorganized, lack of communication either with patients or within their team. No transparency whatsoever during the process. I had to run to the office arguing with them after the appointment, because no one answer your questions or everyone answers differently. Please don’t go here. It is not about price, customer service, it is about that they can give you correct medical instructions. I really doubt their professionalism.